Privacy Policy

1. Personal Data We Collect

We collect personal information only when you choose to share it with us — primarily through our contact form or by reaching us directly. The data we may collect includes:

• Name — to address you personally in correspondence.
• Email address — to respond to your enquiry.
• Phone number — if provided, for scheduling or follow-up.
• Message content — the details of your enquiry or service request.
• Technical data — browser type, device type, and pages visited, collected automatically via cookies and analytics tools.

We do not collect sensitive personal data (such as payment card details) through our website. Payment, if applicable, is handled in person or through secure third-party processors.

2. How We Use Your Data

Personal information you share is used only for the purposes for which it was given:

• To respond to your enquiry and discuss your watch repair needs.
• To schedule a service appointment or follow up on work in progress.
• To send a written service summary or aftercare guidance related to your specific watch.
• To improve our website and understand how visitors navigate it, using anonymised analytics.
• To comply with our legal obligations under Thai law.

We do not use your personal data for unsolicited marketing and we do not sell or trade your information to third parties.

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent — when you submit our contact form, you consent to us using that data to respond.
• Legitimate interest — to understand website usage and improve our service offering.
• Contractual necessity — where you engage us for a service, data is processed to fulfil that arrangement.
• Legal obligation — where Thai law requires us to retain or disclose certain records.

4. Data Retention

Enquiries that do not result in a service are retained for up to 12 months, after which they are securely deleted. Where a service is performed, we keep service records for up to 5 years for quality and aftercare purposes, and as required under Thai commercial law. Analytics data is held in anonymised or aggregated form and is not linked to identifiable individuals.

5. How We Protect Your Data

We take reasonable measures to protect your information from unauthorised access, alteration, or disclosure:

• Our website uses HTTPS encryption for all data in transit.
• Access to personal records is limited to staff directly involved in your service.
• We do not store payment card data on our servers.
• In the unlikely event of a data breach affecting your information, we will notify you and relevant Thai authorities as required by law.

6. Cookies

Our website uses cookies to support basic site functionality and to understand how it is used. Essential cookies are always active. Analytics and preference cookies are optional and require your consent. For full details and to manage your preferences, please see our Cookie Policy.

7. Third-Party Services

We may use the following third-party services that process data on our behalf:

• Google Analytics — anonymised visitor statistics. Subject to Google's Privacy Policy.
• Google Maps — displayed on our homepage to assist with directions. Subject to Google's Privacy Policy.
• Web hosting provider — stores website files and form submissions. Operates under appropriate data processing agreements.

We are not responsible for the privacy practices of external websites linked from our pages. We encourage you to read their privacy policies directly.

8. Your Rights

Under Thailand's Personal Data Protection Act (PDPA) and applicable law, you have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate or incomplete information.
• Erasure — request that we delete your data, where no legal retention obligation applies.
• Portability — receive your data in a structured, commonly used format.
• Object to processing where based on legitimate interest.
• Withdraw consent at any time for processing based on consent, without affecting prior lawful processing.
• Lodge a complaint with the Office of the Personal Data Protection Commission (PDPC), Thailand.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from minors. If you believe a minor has submitted information through our site, please contact us and we will delete it promptly.

10. External Links

Our website may contain links to external sites for reference. Once you leave our site, this Privacy Policy no longer applies. We recommend reviewing the privacy notices of any external sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. Continued use of our website after changes are published constitutes acceptance of the updated policy.

12. Contact for Privacy Matters